User Journey FAQs

Read below to see answers to our most frequently asked questions!

Q. What is best practice for collecting the data points required for using Climate Essentials?

Even if organisations don't hold all the data available to plug into our platform, at minimum they always hold the financial records relating to that carbon expenditure. We have developed Climate Essentials to allow for flexible inputting options because different organisations collect their data in different ways.

The best way to collect this information also depends on how a business manages their data - for example some companies fill it out within half a day and others keep coming back to it and filling it out as they get more data. The main thing is that the first year/baseline may be the most time consuming year to collect all the information, but once you know what kind of data is required for filling in Climate Essentials, it gets easier every time you wish to add more data and you can even start collecting more data points to fill in as your business progresses forward. 

Q. Do I input all the data myself?

Inputting data on Climate Essentials is part of an educational process. Through doing this, you will be able to understand how your business decisions have different carbon impacts. This can help to shift the mindset of how you purchase or run your organisation, and in no time you'll be managing your carbon emissions data like you manage your weekly shop!

Anyone from your business can use the login details we provide to fill out the calculator (so that the process is collaborative).

Q. How can I collect the data from my employees?

We suggest that you start asking questions about employee commuting methods and WFH information if you do not have it already in your staff surveys. This way, you can engage with and inform your employees about how you are taking responsibility for your scope 3 emissions. There are also multiple inputting options for the level of accuracy that you might have access to, such as measuring by number of employees using each travel method, the hours travelled, or the distance travelled in miles (with each unit getting progressively more accurate).

Q. What happens if you don’t own your building/site and it is rented?

When you rent an office, there might be some limitations on what you can implement to reduce emissions (e.g. your energy or gas providers). It's still important to account for the emissions that arise from running the office (like gas, which is usually scope 1, and electricity, which is usually scope 2). Depending on the control you have over your space, these emissions will fit into slightly different scope categories for your total footprint, however they still have to be accounted for. 

If you have the authority to make these changes in the rented space, this means that you have operational control - the emissions from electricity and gas will go into scopes 1 and 2.

If you do not have the authority to make these changes, the emissions from this space should be categorised as scope 3. The best way of accounting for this is to select the 'Equity Share' or 'Financial Control' (if you own financial assets) approach during the first stage of using the tool. 

Q. What support is offered?

To find out what support you have as part of your subscription, please check your onboarding manual.

Q. Is there a way we can get a report of our emissions?

Beyond the tailored PDF emissions and reduction plan summaries featured on the platform, we can also provide bespoke reports. Please get in touch if you would like to purchase a report. 

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